Privacy Policy — AlaLife Store

Last Updated: 2025

Welcome to AlaLife Store (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring transparency in how we collect and use your information. This Privacy Policy explains how your data is handled when you browse, purchase, or interact with our services.

1. Business Information

AlaLife Store – London HQ
47 Kingsbridge Lane, London, W1F 8RD, United Kingdom
Email: support@alilife.co.uk
Phone: +44 (0)20 3890 7245

2. Information We Collect

2.1 Information You Provide

• Name
• Email address
• Phone number
• Billing & shipping address
• Payment details (processed securely via third-party providers)
• Messages or support requests

2.2 Information Collected Automatically

• IP address
• Browser type & version
• Device information
• Pages visited & time spent
• Cookies & analytics data

2.3 Payment Security

All payments are securely processed by trusted third-party payment gateways such as Stripe or PayPal. We do not store or access your full credit card information.

3. How We Use Your Information

• To process and deliver your orders
• To manage your user account
• To send order updates & notifications
• To respond to inquiries and support requests
• To improve shopping experience and site performance
• For marketing (only with your consent)
• For fraud prevention & legal compliance

4. Cookies & Tracking

Cookies help us enhance site performance, remember your preferences, and deliver personalized content. You may disable cookies via browser settings, but certain features may not work properly.

5. Sharing Your Information

We never sell your personal information.

We may share limited data with:
• Payment processors
• Delivery/courier partners
• Analytics platforms
• Marketing systems (opt-in only)
• Legal authorities when required

6. Data Security

We use encryption, secure servers, and modern security protocols to protect your information. In the unlikely event of a data breach, we will notify affected users as required by UK GDPR.

7. Data Retention

We keep your data only as long as necessary for order processing, legal compliance, or customer support. You may request deletion at any time.

8. Your Rights (UK GDPR)

• Access your data
• Correct inaccurate information
• Request deletion
• Limit or object to processing
• Data portability
• Withdraw marketing consent

To exercise your rights, contact:
support@alilife.co.uk

9. Children’s Privacy

AlaLife Store does not knowingly collect information from individuals under 16.

10. External Links

We are not responsible for privacy practices of third-party websites linked from our site.

11. Changes to This Policy

This Privacy Policy may be updated periodically. All updates will be posted on this page with a revised date.

12. Contact Us

For privacy concerns or data requests:

AlaLife Store – Privacy Department
47 Kingsbridge Lane, London, UK
Email: support@alilife.co.uk
Phone: +44 (0)20 3890 7245